I set up a new pyronix cube camera at home. the camera connects
to wifi and when I use the procontrol+ on my phone using the wifi,
I can see the live footage.
However If I use the procontrol+ outside the house on a
different wiif or my data, it shows the cameras off line and I
can't see anything. so kind of useless.
looks like a user error, so where along the line. new to all this
stuff.
any ideas how to fix or what I did wrong?
thanks
M
1 Answer
BEST ANSWER
1
ANSWER
Answered 6 years ago by Connectec
Hi, It sounds like you may have added the camera to the app using
the "online device" option, which adds the camera using its local
IP address. The result would be that the camera is only accessible
when your on the same local network but not via the Internet.
Before trying an alternative method it might be best to delete the
camera from your app and reset it first. The best process for
setting the camera up for remote access is to login to ProControl+
and select "Add device". This should open your phones camera which
you use to scan the QR (square barcode) code on the back of the
camera. You then proceed to enter your WiFi details, select the
device type (wireless camera in this case) and hopefully it will
successfully connect to your network. Once connected using this
method the camera should be accessible both at home and when away.
The success of this method depends on your phone being connected to
the same WiFi as the camera (not an extender) during the set-up and
the WiFi being a 2.4 GHz connection. If you have a dual band router
and both frequencies are combined into one you may need to disable
the 5 GHz or create a guest network that only uses 2.4 GHz and use
that.
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